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Snap fitness has a cancel policy that screws every member 1 additional month of fee's after you quit. You are billed for the current month on the first of every month.

If you were to cancel on say the 5th of that month - they charge you for the entire next month. This is deceptive billing practices. The State Consumer Protection Agency needs to step up and stop this. Snap Fitness is a consumer rip off.

DO NOT JOIN THIS FITNESS CLUB. There is no way I would ever recommend this to any friend or family member.

They basically get every single person for 1 extra month as they quit. Snap Fitness sucks.

Location: Columbus, Ohio

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Guest

I went in to my snap fitness and filled out the termination paperwork on the 15th my next bill wasn't till the 18th Still charging me for the entire next month. Am definitely disputing the charge.

Guest

I understand they charge you the extra month, but they are charging me another month even after the signing the cancellation form @the club. Horrible. I don NOT recommend at all.

Tristan Sjd

This just happened to me. Do you live in the *** 1950s?

We should be able to cancel without any prerequisite wait time for factors such as paper mail delivery. Complete load of ***

Guest

My son is a full time college student, he was going to a local snap fitness over the summer, when he went back to college, they charged him for a additional month knowing he would be going back to school. My suggestion to all pay as you go and donโ€™t sign up for auto payment.

This is how these companies make there money by charging cunsomers for doing nothing.

This is wrong. I have called them with no return call from them.

Guest

Yep. Just found that out as I called to cancel my account after this month.

Now I have to pay for a whole month that I wont even be near a SNAP fitness. What a ripoff.

Guest

Yes u are right I just cancelled yesterday, and that's the 2nd of the month and I get charge a day later for another month that's wrong and the gym has no extra features for 43 bucks other than having the gym open 24 hours who the *** cares about that. Please rethink before you join!!

Guest

I was a member at snap for a long time. And it was Awesome.

The cancel makes sense, they don't charge you for months you can't use. You get to use the gym till the last day you paid and they tell you this when you start.

Many gyms have that same policy. Read before you sign!

Guest
reply icon Replying to comment of Guest-774770

Yeah, to say they will charge you another month after you cancel.. Ok i get it..

But, 2 months later??

They're just pushing it Amber I have a written paper stating my last payment would be in August[08/01/19] but I still got charged in September as well??!! Wtf is that?

Guest

Their policies should be on the contract. There is nothing wrong with billing you for the entire next month when you quit if they require a notice before the charge is scheduled. If you knew you'd be billed on the 1st, why didn't you quit before the 1st?

Guest

Joke of a company that charges u after u cancel your account. :sigh

arla Cdx

my key card often doesn't work. it is random in that will work for weeks and then won't work.

there have been weeks where the manager told me she's had to stay there most of the day to let everyone in because no one's card works. I have to pay, but when I can't get in, the owner isn't available and doubt that he cares. I am told the door is the problem. why does it work sometimes and not others?

it is the same door? why was I told it's not Snap's or the owners problem? the place needs to close if members can't access.

24 hr access, yeh right. more like 24 hr non access!

Guest

Snap Fitness is a complete scam. Why should a business require a 30 day notice prior to termination?

It is NOT a lease agreement for a house. I specifically told them I wanted month-to-month, and they disregarded me. I quit this terible facility with pleasure.

Furthermore, the owners and trainers are the *** of the Earth. I will do whatever I can to warn people about the b/s and filth of this company!

Guest

There is a stream of lies in this blog that the consumer should be aware of. Snap does not accept verbal (phoned in) terminations.

Several of the blogs posted indicated that they called in to cancel. I suspect this blog is being used by another Fitness Center to Bash SNAP Fitness.

Guest
reply icon Replying to comment of Guest-284178

No. It's not other fitness centers bashing Snap.

It's pissed of customers, like myself, going through this nightmare of a cancellation process Snap implemented to steal from people.

You are obviously a Snap drone. Everyone else on here has a story consistent with what I am experiencing now.

Guest

If you sign and initial an agreement and then told verbally that 30 days notice is required for termination...how is SNAP the doing something wrong? Many clubs ding you for annual fees and other hidden charges that are not present at SNAP.

A fitness center that depends on monthly memberships for revenue needs 30 days to replace the terminated member. It's actually a fair policy.

Guest

CORPORATE SHILL ALERT! Snap Fitness corporate employees (most likely execs) are taking turns slumming the complaint sites posting their fantastic customer service rhetoric.

They need to spend more time on their failing franchisees, horrible customer service, pathetic billing processes and loser business model.

Samantha B., nice try! Walk down the hall and let Peter Taunton, CEO of Snap know you posted this and you are guaranteed Employee of the Month.

Guest

Yeah it's extreme simple. Ive worked at snap for 2 years and I enjoy the fitness industry field.

As being a manager there have been several cases of people stating they "cancelled" or even better, " I haven't been to the gym in months. Why are you still billing me?". The answer is simple- snap is all about being convenient. With that we offer month-to-month memberships.

Not a "only months you attend the gym membership". Just like a magazine subscription, or rent payment do you honestly think that you can just pack up and move out without any notice? No. The contract cancellation policy reads: I have the right to cancel....

To terminate yourembership you must provide notice by the first of the month to end your membership at the end of that month. If you provide notice after the 1st then you pay one more month. Simple. I hate reading these reviews because people bash snap fitness as a whole.

While the real issue is the owner/management not training their staff on correct operations. Every snap is relatively the same, we are however OWNED AND MANAGED by different individuals. With that being said if you had a negative experience at a particular snap fitness then yes I agree with you and that particulary club should be blamed.

I do apologize for your experience because I love snap fitness and I believe in it, and I hate seeing others have a bad experience. To close if one particulary snap isnt functioning properly there is a higher source to seek to handle that issue.

Snap Fitness Manager- Louisiana

Guest
reply icon Replying to comment of Guest-237956

Samantha, I provided my local club with written notice that I delivered in person on January 6, 2019, and followed up with email and three (so far) voicemails. My checking account is still being electronically withdrawed upon as of March 5!! That's not enough notice?

Guest

Don't sign a contract and then whine when you are held to the specific terms that you LEGALLY COMMITTED TO WHEN YOU SIGNED!

Guest

With this type of customer support. you will not be in business very long.

Evidently you don't understand that customers are the reason you are in existence. I was looking into joining snap fitness but since I read these problems of still charging you one month after you gave them notice it Bull.

I understand that is the "policy" but company that have this kind of "policy" do not care about you the customer they just care about the almighty buck. I expect this company will be out of business if they continue to treat their customers like this.

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