I canceled my Snap Fitness membership in mid March 2017. This was after almost a decade of being with Snap.
I was informed I would be charged for an additional month, and I understood that. I didn't like it, but knew that's what I signed up for. In April I looked as to why my bank account was short. I saw an additional $35 charge on top of my monthly charge!
I was not informed of this. They just took it out without telling me! I called my local Snap and they explained that the $35 is a fee that was in place this year and started April 1st, 2017 and since I was technically still a member (even though I cancelled well before this date) I was responsible for it. I explained you cannot just charge people $ without telling them.
She said that they should have sent out an email. Really?!!! Why didn't they tell me this when I HAD TO COME IN TO THE STORE to cancel? She only explained the additional monthly charge at that time.
This is completely unacceptable!
Stealing money in plain sight! They are crooks!
Review about: Snap Fitness Membership.
Reason of review: Problems with payment.
Monetary Loss: $35.
Preferred solution: Full refund.