Snap Fitness Phone Numbers and Emails

Toll-Free Number:

  • (877) 474-5422
Send Message

Snap Fitness Emails:

Accessibility
Customer Service
Membership Inquiries
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Sales/ Reservations
Group Membership Sales, Vendors and Wholesale
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Contact Information

Snap Fitness Website:

Snap Fitness Help Center:

Corporate Office Address:

Lift Brands, Inc.
2411 Galpin Court, Suite 110
Chanhassen, Minnesota 55317
United States

Snap Fitness Rating Based on 186 Reviews

Rating details

2.1
more details
Customer service
Location
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

How Good is Snap Fitness's Customer Service?

Sherolyn Gka
Sherolyn Gka
Feels Disappointed | Jan 04, 2024

horrible customer service

Read full quote
Zarius Bya
Zarius Bya
Feels Disappointed | Jul 11, 2023

No one called me back. I am being charged for July, yet have no access.

Read full quote

Summary of Snap Fitness Customer Service Calls

339 TOTAL
CALLS
00:59 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Snap Fitness?

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Unauthorized charge to my bank”

Account Question:

  • “Membership”
  • “Sign up with Walmart fitness”
  • “Gym membership”

Activation/ Cancellation Question:

  • “Cancel a charge”
  • “Cancel membership”
  • “Cancellation of membership”

Cards Question:

  • “Card access is down”
  • “My access card”
  • “Card not working”

Product/ Service Question:

  • “Lost my access card”
  • “Not able to work out”
  • “Membership”

Request for Information Question:

  • “I have questions”
  • “Concern”
  • “Inquiry”

Refund Question:

  • “Refund charged after cancelling membership”
  • “Refund”

Staff Question:

  • “Poor service”
  • “Customer service”
  • “Unhappy with service”

Return/ Replace Question:

  • “Snap won't let me use their sauna do to the location not being my primary but they won't let me change my primary gym to use it.”
  • “Money that wasn't returned”
  • “Got a membership few days ago now company is changing brands”

Website/ Application Question:

  • “Gym not open on May 18 And your website says you're going to be open”

Shipping and Delivery Question:

  • “Did not receive membership card”

Other Question:

  • “Online App”
  • “Due to a complaint about the terrible shower at my gym.”
  • “Memebership”

About

Related Companies

Lift Brands, 9Round, Snap Fitness Canada, Snap Fitness India, Snap Fitness Australia

Summary

Snap Fitness was started in 2003 by Peter Taunton and Chad A. Kirchoff. Snap Fitness is based in the Minneapolis suburb of Chanhassen, MN at 2411 Galpin Court, Suite 110Chanhassen, MN 55317. It is a fast-growing franchiser of compact, state-of-the-art 24/7 fitness centers in Canada and the United States. The company operates over 900 open locations not only in North America but also in India and Australia. The facilities feature 24/7 access, cardio and strength-training equipment. Company's policies include the elimination of contracts members pay month-to-month, the ability to freeze memberships for up to three months annually and freedom to use any Snap Fitness club in North America. Customer service of the company is available at 952-474-5422 and Toll-Free: 877-474-5422 or via email: inquiries@snapfitness.com.

Snap Fitness reviews and complaints

Snap Fitness is ranked 44 out of 332 in Fitness Centers category

Area Served

USA, Canada

Payment Methods

MasterCard

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