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Summary of Snap Fitness Customer Service Calls

211 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
01:40 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Snap Fitness to Ask about:

Activation/ Cancellation:

  • “I have been trying to cancel my membership, local gym will not answer . One one he answered once I told them I wanted to cancel they hung up on me and took phone off hook.”
  • “Cancellations”
  • “Cannot cancel membership”

Payments and Charges:

  • “Gym is closed, pay my bill”
  • “Im never got my $8.95 pass for the moth mailed and you guys charged me $40”
  • “They keep missing the date to charge me and it double charges me”

Cards:

  • “Change credit card”
  • “My access card”
  • “Money was taken off my card and I need my money refund back on my card”

Account:

  • “My account”
  • “Cant log in”
  • “Took money out of my account and it didnt say if a card was being sent or not.”

Refund:

  • “Refund”
  • “Needed to get refund on my booking”

Return/ Replace:

  • “Changing locations”

Request for Information:

  • “Club inquiry - did it close?”

Other:

  • “Havent received my fit pass”
  • “MembershipMem”
  • “I want silver sneakers to pay my dues”

Snap Fitness Rating Stats

2.1 out of 5 stars
based on 156 reviews
See all 454 reviews

Rating stats

  1. 54 reviews
  2. 62 reviews
  3. 23 reviews
  4. 7 reviews
  5. 10 reviews

About Snap Fitness

Top 5 Snap Fitness Products

Facility, Gym Facility

Top 5 Likes about Snap Fitness

Convenience, Trial membership price, Convience, Members, I was attacked by jon harris club manager

Top 5 Dislikes about Snap Fitness

Inattentive staff, Non working tvs, Dirty machines, Policies, No response to calls

Summary

Snap Fitness was started in 2003 by Peter Taunton and Chad A. Kirchoff. Snap Fitness is based in the Minneapolis suburb of Chanhassen, MN at 2411 Galpin Court, Suite 110Chanhassen, MN 55317. It is a fast-growing franchiser of compact, state-of-the-art 24/7 fitness centers in Canada and the United States. The company operates over 900 open locations not only in North America but also in India and Australia. The facilities feature 24/7 access, cardio and strength-training equipment. Company's policies include the elimination of contracts members pay month-to-month, the ability to freeze memberships for up to three months annually and freedom to use any Snap Fitness club in North America. Customer service of the company is available at 952-474-5422 and Toll-Free: 877-474-5422 or via email: inquiries@snapfitness.com.

Snap Fitness reviews and complaints

Snap Fitness is ranked 35 out of 467 in Fitness Centers category

Area Served

USA

Payment Methods

MasterCard

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Snap Fitness Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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