Pen Argyl, Pennsylvania
Not resolved
Customer service
Price Affordability
Product or Service Quality
1 comment

I've been a member for over 1 year at Snap Fitness. Several months ago I responded to a survey. I reported that several times the bathrooms were out of toilet paper and towels. The wireless is horrible. During last winter, the floors were a mess. I received a really nasty note from the area manager stating that some customers you just can't satisfy. I'll admit the wireless is my personal peeve. But no toilet paper and towels over the weekend???

And then the TV in the rear of the facility where all the free weights are located was recently disconnected. Apparently someone complained that the guys were watching sports and another member wanted to use the TV for a DVD. To satisfy that member, all the other members were punished by removing the cable connection. Since the disconnect, I have never observed anyone using that TV and I visit the center nearly every day. I actually never saw anyone other than members watching live TV in the 14+ months I used the gym.

I just resigned. According to the policy, 30 days notice was required prior to the 25th of the month. I complied but was told I would be responsible for Jan too. Apparently the policy is 30 days prior to the 25th - which is really 65+ days.

Review about: Snap Fitness Facility.

Reason of review: Poor customer service.

Preferred solution: no billing for January or credit for unused portion of membership.

I didn't like: Dirty machines and bathrooms, Non working tvs, Arrogant district manager.

Had an Experience with Snap Fitness?

Write a review


Terms of Service
Post Comment
Kelso, Washington, United States #929402

You have to buy your freedom back. Getting more and more common with service providers. They have you by the balls with your credit report.

You May Also Like

24 HOUR FITNESS BENSONHURST CLUB IN BROOKLYN NY: ABHORRENT CONDITIONS 24 Hour Fitness "I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions. The facility is poorly maintained and has since declined since its takeover..." Read more Orangetheory Fitness - Overcharged 4 time in one month. Thats $1,908 Orangetheory Fitness "Orange Theory fitness - Melbourne/Rockledge. I was reviewing the phone app under My purchases and noticed that I was charged 4 times in the same month. I have an unlimited..." Read more Workout Anytime - Membership Review Workout Anytime "My husband and I were just charged hidden fee's two of them For $63.50 each that was no where in our contract and we did not agree to it! Just..." Read more Snap Fitness - Overcharged me hundreds of dollars for them not being able to process a payment. Snap Fitness "I am currently a college student, so I don't live at home, and can only make it home every few months, so when I was checking my bank statements from..." Read more Kate Spade - Insult to its customers Kate Spade "First time Kate Spade customer, Im looking to purchase a purse for my girlfriend. After an exhausting 30 minutes of looking I find something that I think she would like..." Read more Crazy Beta - Printed t-shirts Crazy Beta "Crazy beta had a really good customer service; they were really polite, quick and easy. I called them asking for mens t-shirts so they will give me the complete information..." Read more Heartland Rvs - Horrible service backing up Terrible construction Heartland Rvs "I am writing this in hopes that other buyers research before they purchase, and stay away from Heartland. I did not do this and now I am paying for it...." Read more Superjeweler - 3/4 Halo Ring Superjeweler "I am writing my review on the 3/4 Halo enhanced clarity ring I bought from Superjewler for $899.00 on 8/7/2017. Let me start by saying after reading the reviews I..." Read more