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2.2

We have been members at a snap fitness for years in Half Moon Bay, California. It was the only game in town for my boys so I put up with their *** equipment, their lack of shower facilities and their poor customer service.

They wanted my boys to be door monitors to keep people out who were coming in without a card after hours! Finally! I called them to cancel because we were leaving the area, I was originally told to call 1 week ahead to cancel... so I called 2 weeks ahead...

Sept, 12th. They told me to send an e-mail. I did. I was charged another $60 yesterday...

I called them. Spoke with "Luke". Luke told me they had a 30 day cancellation policy so they are keeping our money and we can go to the gym til the end of the month..... we are hours away....

This business is crap. I will be contacting the Better Business Bureau and Yelp.

Hopefully everyone in that little town will be aware of how horrible the gym there is. I'm furious!

Reason of review: Problems with payment.

Monetary Loss: $59.

Preferred solution: Full refund.

Location: 20 Stone Pine Rd, Half Moon Bay, CA 94019, USA

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