Not resolved
1.8
Details
Cleanliness
Customer service
Equipment Quality
Staff
1 comment

There are several younger kids(20 yrs or so) who use Portable steps in front of other machines so equipment cannot be accessed for use. They leave equipment lay all over and employees don't clean up or say anything about it because they are his buddies.

Also not sure if they have an actual membership, they are actually let in by employee a lot. Also rude language and rude comments used and no gym etiquette encouraged ever! Quite the click going on.

Not sure the "personal trainer" is even certified but charges to train. Small kids also coming in to gym.

Product or Service Mentioned: Snap Fitness Gym Facility.

Reason of review: Poor customer service.

Preferred solution: Better management.

I didn't like: Not being staffed adequately, Cleanliness equipment condition.

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Anonymous
#1397621

Have notise a lot of Snap Gyms are very small and lack space and can be claustrophobic when busy. My impression is that many of these gyms are not really run for members as customer complaints are not listened to.

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