Snap Fitness - Review about Gym Access Card from Columbus, Ohio

Update added by user Jan 21, 2015

In typical Snap Fitness Fashion I get a compensating my account is delinquent out of thin air.Account was paid on in December back when German Village couldn't seem to get a key card to work.

One or two certain people say we are going to give you a free month for the mishap.

Now my account has transferd over to the Dublin location supposedly and is delinquent.DO NOT EVER USE SNAP FITNESS.

Original review posted by user Jan 19, 2015

Snap Fitness German Village Columbus Ohio.I have had more trouble then a little bit with poor customer service and access cards.

As a gym that claims to give you access to any of their locations in Ohio is a joke. I don't like to work out at one location so if I'm on the go and want to use a different location I cant? Why state that and lead a customer to think that a key card will work at any gym location? Then the customer is great!

No one can ever seem to get my key card or cards to work. Issue me a temp card that doesn't work.

Then you tell me because I don't use your gym location I have to go to the one I use most and get another key card.Hey sounds like your passing the problem on to someone else.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services

Reason of review:
Poor customer service
Product or service
Gym Access Card
Review category
Fitness Centers
review #584155 by

Author wants to be contacted by the company. Learn more

Had an experience with Snap Fitness? Submit review ›
Helpful? 3 Yes 3 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 21, 2015 #934263 Columbus, Ohio

Being told I set up a new account at a different location when I was instructed to go to the Clintoville location and set up a new account. German Village location takes a payment off my discover card on December 30th and instead of applying it to my account start a new one. I'm beyond angry and upset with everything. The statements they make are all misleading and lies.

0 0 Reply

Jan 19, 2015 #933207 Columbus, Ohio

Well was offered a new key card and a free month to the the Clintoville location we will we how it works out.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Snap Fitness. However, many companies do monitor reviews on our site.

You were reading a complaint about Snap Fitness.
Filing a new complaint about