Snap Fitness Reviews

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New Reviewer

Locked out Day 1

Came in during buisness hours to get signed up. Came back later in the day full of pre-workout to my card not working and no company phone number or headquarter phone number can answer me right now. This is really making this gym have a bad reputation for me as I'm now heading back home driving full of pre-workout.

User's recommendation: Make sure you try your key card I guess?

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ID
#2332790 Review #2332790 is a subjective opinion of poster.
Location
Dundee, Illinois
Cons
  • Poor management
  • Not open 247 as advertised before opening
Preferred solution
Full refund
New Reviewer

Payment

Snap Fitness - Payment
Well I signed up and it's saying I'm not showing n the system but it did take a payment outta my bank account
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ID
#2790331 Review #2790331 is a subjective opinion of poster.
Loss
$112
Preferred solution
I wanna go to the gym

Harassment

reason write this note that I has doing good at gym cleaning and been doing good since gonna on my family tell me person call my family harassment them about me but I work there and not my family dose not work there gym only me tell me info. what he said about me make up different story about me though I came by gym that lie different story... im hard of hearing my email is tbohannon16@***.com
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ID
#2734988 Review #2734988 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

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Verified Reviewer
New Reviewer

Dispute of a payment

I recieved a call that you sent a claim to collections. This was for a monthly membership back in 2018, for the medical lake snap fitness. This was the first i had heard since the email that i have back from 2018 canceling the membership and the correspondence that it was all taken care of.

User's recommendation: Be careful with your dealing with snap fitness the give the run around.

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ID
#2596704 Review #2596704 is a subjective opinion of poster.
Service
Snap Fitness Membership
Loss
$103
Preferred solution
Full refund
New Reviewer
Hello, I have snap membership in Shimoga Karnataka India. I am writing to complain about the poor service of your fitness centre and the unacceptable response of the trainers &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; manager. I would like to start by saying how...
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ID
#2499656 Review #2499656 is a subjective opinion of poster.
Preferred solution
24/7 open
New Reviewer

Impossible to get an answer

No one ever picks up the phone and you cant do anything about your account. Ive been trying to cancel my membership for WEEKS.

User's recommendation: Go somewhere else.

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ID
#2489559 Review #2489559 is a subjective opinion of poster.
Preferred solution
Cancelation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gym not open in McComb ms And I pay for 24/7 membership

Not allowing members to enter gym.. Cards not allowing entrance, when its suppose to be 24/7 membership.. McComb Ms.
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ID
#2487902 Review #2487902 is a subjective opinion of poster.
Location
Mccomb, Mississippi
Pros
  • Would have been convenient if i could have used it
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Customer Service

Long time member of Palestine Tx. Facility. Was hoping to get back in the gym. But was met with a complete lack of courtesy or respect. I being a senior citizen actually can afford my monthly dues and would think an owner would appreciate that. It seems I interrupted the young ladies routine..on your dime as it be..to have to show me some commmmon courtesy. Anytime Fitness was glad to help me get going again after the Covid delay.

User's recommendation: Do not join this facility.

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ID
#2442939 Review #2442939 is a subjective opinion of poster.
Location
Palestine, Texas
Product
Snap Fitness Gym Facility
Preferred solution
Apology

Key card

Through no fault of mine, my key card stopped working. They won't fix it. I was told i must buy a new card. I pre-paid 6 months, and it feels like this is a way to get more money out of customers. I would understand if i lost or broke the card, but i didn't
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ID
#2435446 Review #2435446 is a subjective opinion of poster.
Location
Eagle Pass, Texas

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Verified Reviewer
New Reviewer

Sneaky over charging

Snap Fitness - Sneaky over charging
Hi The beginning deals was $39.90 per fortnight. When I monitor my sufficient funds they charge more $42 per fortnight and plus $8 for extra late payment fee while I'm not late from 11th January to 25th January is fortnight, and they not take responsible for that instead they're going to ask you to deal with third party. That really dishonest. Be careful guys with these services!!!

User's recommendation: over charge.

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ID
#2399155 Review #2399155 is a subjective opinion of poster.
Location
Sydney, New South Wales
Service
Snap Fitness Membership
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Membership issues

No one was available to take my call so here I am with my issue still unresolved. I'm a little frustrated at the way the snap fitness website is set up its a little confusing. I really need to speak with someone right away.

User's recommendation: Don't sign up online go directly in for your membership.

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ID
#2392903 Review #2392903 is a subjective opinion of poster.
Location
Brandenburg, Kentucky
Service
Snap Fitness Membership
Pros
  • Convenience
  • Atmosphere
  • Was close
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

No one answered

I found out I still have a membership with snap and I wanted to cancel. Ownership of my club has changed and no one is ever there. The message box is full for the number to the club. I tried calling the toll free number and no one answered that either. I havent used my membership in a year and Id just like to cancel please.

User's recommendation: There’s no customer service!!!

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ID
#2378469 Review #2378469 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Cancel my membership!!!
New Reviewer

Membership, end it.

My local snap fitness does not answer the phone at all. I canceled my member ship two months ago and they are saying I still owe but wont answer the phone to get it figured out

User's recommendation: Don’t attended find a better gym.

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ID
#2358880 Review #2358880 is a subjective opinion of poster.
Location
Ironwood, Michigan
Pros
  • Looks like a nice facility
Cons
  • Bad management
Preferred solution
To end my memebership
New Reviewer

Change of primary snap location

Snap won't let me use their sauna do to the location not being my primary but they won't let me change my primary gym to use it. Please call me Im very frustrated about this.
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1 comment
#1968536

The sauna is just like tanning and has to be paid for. You are unable to change your gym location because your home gym is in MN and is closed.

We offered you to pay for this service.

You gave us a 'no.' We offered you a gym to use during your gym being shut down and no payment was given to us for your membership. You are very welcome to workout at our location.

ID
#2317501 Review #2317501 is a subjective opinion of poster.
Location
Saint Croix Falls, Wisconsin
Pros
  • Was close
Cons
  • No live customer service
  • Rude management
Preferred solution
Let the company propose a solution
New Reviewer

Billing issueThanks

I have memberships but I dont know why my card not working
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ID
#2272399 Review #2272399 is a subjective opinion of poster.
Location
Chaska, Minnesota
New Reviewer

Illegal charges

I canceled my account in August of 2020. Was told my last payment would be September 2020. I continue to be billed for an account that was supposed to be canceled. I have called my Snap Fitness location for over 5 weeks now to fix this issue and have yet to hear back from the owner. I want my refund.

User's recommendation: Do not get a membership at Snap Fitness of Oxford, AL.

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ID
#2261461 Review #2261461 is a subjective opinion of poster.
Location
Oxford, Alabama
Loss
$90
Preferred solution
Full refund

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