Damon S Jby
map-marker Queen Creek, Arizona

Cleanliness

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Snap Fitness - Cleanliness
Snap Fitness - Cleanliness - Image 2
Snap Fitness - Cleanliness - Image 3
Im a member of Queen Creek AZ SNAP. It opened back up a week ago. Since that day., a week ago, the gym has not been cleaned. it is a disgusting mess. trash cans overflowing. bathroom toilets and sinks filthy. And out on the gym floor there isnt a single paper towel available. all paper towel dispenser are empty. Therefore machines are not getting wiped down at all. With the virus problem going on this is unacceptable. What has happened to this gym??!! it used to be a nice clean gym when the previous owner had it. I am going to cancel and go elsewhere.
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Pros:
  • Multiple locations
Cons:
  • Cleanliness equipment condition

Preferred solution: Let the company propose a solution

Mark J Ynd
map-marker Gaines, Michigan

Unhappy with service

West Michigan manager Jennifer is not helpful and her attitude is poor. I am guessing I am not the only one. I called, emailed and texted her and until I finally threatened to call the BBB or small claims court did she finally get a hold of me with a big attitude. I would love to take a phone call from a corporate entity to explain my situation. I appreciate your help.
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Loss:
$160

Preferred solution: Conversation with someone other than Jennifer.

User's recommendation: Better customer service

Melodi Dxq
map-marker Madison, Mississippi

Card not working

My card worked to let me in. Put all my stuff in a bin and walked back to my car now my card wont work to let me back in.
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Anonymous
map-marker Houston, Texas

Help me please cancell my membership

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My husband and I signed up at the snap fitness in Zachary Louisiana earlier this year. The tried and tried to sign up in New Roads, louisiana but could never get in touch with anyone ever.

So we signed up in Zachary.. however used the New Roads location. Early in May 2020 I began once again trying to contact New Roads Snap to cancell... (this was when they were closed for the Corona Virus) However I still left message after message in attempt to cancell because we were moving out of state where there isnt a snap fitness close enough to be convenient.

I never received a response. In early june I began trying to call and email the zachary location.. which I later found out is closed permantely. Although they did contact me back and said they no longer had access to the system.

So ... snap continues to charge my card...

I have had no choice to dispute these charges.....

The memberships are under

Craig Campbell 318-531-**** chriscampbell2199@***.com

Lezonne Donna Campbell 318 625 ****. Mrsldcampbell@***.com th

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1 comment
Guest

Never publish personal information to an open internet website. My daughter worked for SNAP at another location and has advised that you must cancel in writing.

Serve your notice via Certified Mail Return Receipt Requested.

Do not call, do not e-mail. Read the contract.

Laura A Qzh
map-marker Rockford, Michigan

Cancel membership-gym is closing

Our gym closed and we pre-paid for two years so Im looking how to get the credit to my credit card or have a check issued.
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Loss:
$430

Preferred solution: Full refund

Nelly M Hbg
map-marker Camas, Washington

Canceling membership

Canceling my membership. I can not get a hold of the location because it is closed out of business.
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Preferred solution: Cancel membership

Anonymous
map-marker Huntington Beach, California

I did not receive call back

I have important questions about personal training. I did not have received called back
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Anonymous
map-marker Columbus, Ohio

Need help

When I sign up for Snap Fitness it was for a lifetime promotion $15 a month for years I was using different Snap Fitness and different states the other day I go to Snap Fitness West Virginia my card does not work call Snap Fitness they said they switched my account I now have to pay $30 to use any gym
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Anonymous
map-marker Amado, Arizona

My facility does not answer their phone

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Used 2patronize Snap Fitness in Zachary, La. They closed for good after the pandemic.

I contacted Snap Fitness in New Roads, La.about continuing my workout regimen over there. Management told me over the phone that my contract with Snap would automatically transfer. I just have 2swipe my access card since I never terminated my contract. I worked out at this location 3times over a 2week period.

On the 4th visit and 5th visit my access card had been deactivated. Other members were still able 2access and enter. 1member let me in so I could speak 2d manager. He was there.

Before and after this visit I had made several phone calls and left voice messages each time, probably for the last 2weeks. No answer or no call back everytime. My Snap Fitness in Zachary had a more diverse clientele. The 1 in New Roads appears 2b predominantly white.

I'm beginning 2think my access card was deactivated due 2racial motives. Since I never terminated my contract or since management hasn't responded 2my requests for explanation or made not a single effort in 2weeks 2respond back or address my concerns what other conclusion can I draw?

I have tried hard 2give the benefit of the doubt without inputting race into the equation. So I guess I will be seeking legal representation in this manner, unfortunately...

Sincerely, Harold Walker

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User's recommendation: Avoid Snap Fitness in New Roads, La.

Anonymous
map-marker Hattiesburg, Mississippi

Cancelled membership

They will not return calls,or refunds, it's been 12 days still no refund. No one in customer service can help you, the gym closes early,
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User's recommendation: Not to join this club.

Anonymous
map-marker Warren, Michigan

Love this place

in vinton va they are closing i want this place to stay open its small clean and you couldn ask for better memeber and they have the best trainer his name is HR keep them open
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Anonymous
map-marker Coeur D Alene, Idaho

Membership issues

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I have or had a membership at the McMinnville Oregon spot. however the owner closed up abruptly. and now I wish to. cancel my membership. unfortunately no one Corporate Offices ever answer their phones or return their calls.
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Loss:
$100

Preferred solution: Cancel my membership

User's recommendation: Do not join this gym. The proprietors are flakey

Anonymous
map-marker Houston, Texas

It took me 3 months to find someone to help me sign up and now I cant cancell

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I have been trying to cancel my membership for 5 months!
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User's recommendation: Dont sign up

Anonymous
map-marker Houston, Texas

Kingwood snap Does nothing to stop spread of Covid-19

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The state of Texas has a mandate to wear masks in all gyms. The company website has a distinct policy to wear masks in the gym. The manager and trainers do absolutely nothing to enforce this policy. At any given time over 90% of patrons are mask less If we are to flatten the curve, reduce the death rate allow kids to go back to school this fall we all need to follow the CDC recommendations However in this case it is not an option it is law
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Preferred solution: Follow mandates for covid 29

Brenda D Unf
map-marker Prescott Valley, Arizona

I want to cancel membership

I still want to cancel my membership since the months that the gym was closed for the covid19 April, May, June they charged me in my account now the gym is closed again and I do not want to continue to charge money to my account
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Loss:
$70
Pros:
  • Was close
Cons:
  • Cancellation process

Preferred solution: Cancel my membership