Snap Fitness,ELMIRA, NY, UNPROFESSIONAL, UNBELIEVABLE !!
A Snap Fitness recently opened in Elmira,NY. I've lost 50 Lbs.
and have been exercising on my own, feeling really good. So the idea of joining sounded good. I have a demanding schedule so the 24/7 hours would be a great fit. This afternoon I went down to sign up, this is were things get a bit sketchy.I was talked in to getting the middle package which seemed o.k.
The soonest I could get with a trainer was in 2 weeks(not a problem) according to the young female who was signing me up. I told her I was planning on working out tomorrow, and wondered if someone could take 5 minutes and show me the correct way to use the circuit machines when I got there. She said she didn't think so because the trainers are very busy, but maybe. I had just paid over a hundred dollars, I told her to cancel my membership and gave them their card back, she said no problem , think it over as I walked out the door.
The entire time I was there the two "trainers"were gabbing and socializing with each other. I don't think asking the proper way to use the circuit equipment was an unreasonable request.
I still may join, but if I do it will be the "no frills" membership. I called back and asked to speak to the owner, they took my phone number and said they would pass it on to him
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Snap Fitness Pros: Trial membership price.
Snap Fitness Cons: Inattentive staff.
Location: Elmira, New York
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