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2.2
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
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This business will steal from you and plead ignorance, I handed in my cancellation of membership form and they claim to of lost it, and when I tried to get refunded many months later for continuing to be charged monthly, the general manager wouldn't even show the courteousy to call me, and instead told her employee to call me and say they cannot give a refund unless I have a copy... I was never given a copy.

So, grudgingly I went back in to refill a cancellation form and the clerk behind the desk didn't even give me a copy. When I asked if he was going to give me a copy, he replied "oh you wanted a copy of this" ... so how accountable does this business hold itself for its employees actions?? Not at all, and how much respect do they have for their members that move away and they overcharge?

Zero. Do not ever come to this gym.

Product or Service Mentioned: Snap Fitness Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jan 05, 2017.
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