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2.2
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Additional Fees
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Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
Staff
Value for money
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This is probably the worst gym in West London, UK. I never had so bad experience with an unprofessional opening, equipment, unisex changing rooms, lack of hangers, faulty pipes, manager approach, misleading advertising and cancellation process.

I signed up in May online in good faith that it will be opened in mid of June and as advertised, the gym finally was opened at the end of July and I had the opportunity to discover for the first time that the gym is not 24/7, had a unisex changing room which is very inconvenient and most people do not like it, the lockers are so small without hangers so if you come in the nice suit and shirt you will need to iron everything, the equipment was not delivered on time, some machines were not ready, one waste pipe broke and some *** almost hit the girl on the bike, the cancellation process is very complicated, so before you join this gym think 3 times. Maybe in the future, they will improve but at the moment better to avoid.

Reason of review: Not as described.

Monetary Loss: $52.

Preferred solution: Full refund.

I didn't like: Cancellation process, Not open 247 as advertised before opening, Manager approach, Unisex open changing rooms, Lack of parking.

Company wrote 0 private or public responses to the review from Sep 06.
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